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Policies of Boulevard North

Please read our terms & conditions before booking

Please note all photographs and videos show a range of apartments and views on offer at Boulevard North. As all apartments are privately owned, décor and interiors vary. Apartments are on different floors and in different positions.

Deposit

A deposit is required at the time of booking equivalent to the first nights’ tariff.

Full payment is required prior to, or on the day of arrival.
Deposits can be done either by way of credit card or direct into our bank account (please request details).
Modifications are permitted at any time, subject to availability.

A particular apartment cannot be guaranteed, however we endeavour to meet requests.
Not all apartments have air conditioning.

Cancellations

Cancellations are accepted up to 14 days before the date of your arrival and are required in writing or via email.
There will be a $30.00 administration fee.
If the booking is cancelled less than 14 days prior to arrival, Boulevard North Broadbeach may take the first nights’ accommodation as a cancellation fee.
A booking may be changed at any time subject to availability.

Any extra charges incurred during your stay (including any excess cleaning fees) will be charged to your credit card.

IF YOU DO NOT CANCEL YOUR BOOKING IN WRITING AND FAIL TO ARRIVE THEN THE FULL AMOUNT FOR THE ACCOMMODATION WILL BE TAKEN ON THE CREDIT CARD YOU SUPPLIED AT THE TIME OF MAKING THE BOOKING.

SPECIAL TERMS & CONDITIONS APPLY:

Promotion Code ‘BOOKDIRECT’
All bookings made using the promotion code are Non-Refundable.

Special Note

This property has a No Party Policy. The property does not cater for end of year/season celebrations.
It does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual “Schoolies Week” period or any end of year/end of season celebrations.

It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of these types of guests/bookings.

If you make either of these types of booking they will be cancelled on arrival and your deposit or the first nights’ accommodation (whichever is the greater) will be charged as a cancellation fee.

This Policy is subject to change without notice.

Payment and Cancellation Policy

All accommodation must be paid in full, at least 48 hours prior to arrival. 

Cancellations with a full refund, during non-peak seasons, are accepted up to 14 days before the date of your arrival and must be made via e-mail. If the booking is cancelled less than 14 days prior to arrival, the first nights’ accommodation will be held as a cancellation fee.

Any booking cancelled less than 2 days before occupancy will result in no refund been given.  In peak season (December, January and Easter) a deposit of $500.00 is required to confirm the booking and full payment for the booking must be received 14 days before the commencement of the holiday.

Cancellations with a full refund will be accepted 14 days prior to arrival. Cancellations 13 days or less before occupancy will result in no refund been given.  A booking may be changed at any time subject to availability. If the booking is not cancelled, in writing, via e-mail or through your booking agent, all monies paid will be charged as “no-show” fees and will not be refunded. Once guests have checked in, there is a strict no-refund policy.

PLEASE NOTE: THE CHARGE ON YOUR CARD WILL BE SHOWN AS TUG AUSTRALIA (PTY) LIMITED.

A $300 security deposit is payable, on arrival, on all bookings and may be made by credit card or cash.  Once the guest has checked out and the apartment has been fully checked and if the apartment is approved and the cleaning code has been adhered to, the deposit will be refunded by bank deposit (if made in cash) or by the credit card company (if made on a credit card).

We are not responsible, in anyway whatsoever,  for releasing the credit card pre-auth, which may take several days.

General

If you have any queries, please do not hesitate to contact us. Our office hours are:

Monday to Friday: 8.30 am – 5.00 pm 
Saturday: 9.00 am – 12 midday
Sunday and Public Holidays: Closed

If you are arriving outside office hours, please contact us closer to your arrival date to organise a late check in.Should you check in during office hours, we will go through the guest registration process with you, including processing a pre-authorisation security fee of $300.00.

In line with hospitality requirements, we will need to take photocopies of the front and back of your driver’s licence / passport and the bank card that the accommodation has been charged to. The credit card must match the name of the booking.

Due to Australia Privacy Policy, we are only permitted to discuss this booking or any matter relating to this apartment with the person who has booked and paid for the apartment.

COMPLIMENTARY STARTER PACK: Boulevard North is a self-catering apartment block. To assist you with settling in, a complimentary pack of toilet paper, shampoo & conditioner, soap and basis kitchen washing liquids is supplied, which is sufficient for one day. Once these are finished, they can be replenished at one of the many supermarkets in the area.

In order to ensure that you experience the very best that the Gold Coast has to offer, we have teamed up with Experience Oz to bring you the best day tours, attractions, activities, theme park tickets, cruises, water sports, whale watching and things to do on the Gold Coast. All with a best price guarantee and NO booking fees! Simply book your trips via this link – https://bnha.experienceoz.com.au/en/gold-coast

Once you are on-site please remember: IF YOU ARE HAPPY TELL THE WORLD, IF NOT – PLEASE TELL US WHILE YOU ARE ON SITE SO WE CAN REMEDY THE CHALENGE SO YOU CAN THEN TELL THE WORLD!

Wishing you a stay at Boulevard North that is filled with love, laughter, fun, sun and pure joy.

Accommodation is provided subject to the acceptance of the Body Corp rules and regulations.