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Policies of Boulevard North
Please read our terms & conditions before booking
Please note all photographs and videos show a range of apartments and views on offer at Boulevard North. As all apartments are privately owned, décor and interiors vary. Apartments are on different floors and in different positions.
| TO ASSIST YOU TO MAKE YOUR STAY PLEASANT, PLEASE NOTE THE FOLLOWING. Our apartments are SELF CATERING / SELF CLEANING apartments therefore please find the terms of stay and other useful information: | |
| OFFICE HOURS | Monday to Friday 9.00am to 5pm Saturday 9am – 12 noon Sunday and public holidays: closed |
| PRIVACY AND RESPONSIBILITY | To protect your privacy, the booking can only be discussed with the person that holds the booking. The name of the booking, bank card and id document must all match. Access to the apartment can only be offered to the person holding the booking. Should other guests wish to check in before the main guest, permission must be given by the main guest, via an email sent to mail@boulevardnorth.com.au at least 24 hours in advance of check in. |
| The person whose name the booking is in, is solely responsible for ensuring that an invitee/guest/family member/friend complies with the below terms and conditions of entry. This person will be held responsible for non-compliance, any illegal activities and costs that may take place / be incurred. | |
| THE NAME OF THE BOOKING, CREDIT CARD AND ID DOCUMENT MUST ALL MATCH WITH THE PHOTO ON THE ID DOCUMENT MATCHING THE PERSON CHECKING IN. If you have been authorised to use someone’s else’s card for payment, you must, prior to payment being taken, complete the bank card authorisation form (please contact our reception and they will e-mail this form to you). | |
| PAYMENT, CANCELLATION, REFUND POLICY AND CHARGEBACKS | PAYMENT for all accommodation must be made in full before arriving at Boulevard North in line with the below. Payment will be taken from the card that you have provided the details for. No deposits are taken, however, please familiarise yourself with our payment policy: PEAK SEASON: DECEMBER, JANUARY, EASTER MONTH AND ALL SCHOOL HOLIDAYS must be fully paid 30 days prior to check in date. LOW SEASON: DIRECT BOOKINGS must be paid in full 7 days prior to check in date and ON-LINE BOOKINGS must be paid 14 days in advance. All bookings need to have bank card details for the pre-auth. The system will automatically cancel any bookings that do not meet the above payment criteria without further notice. Once payment has been taken, no cancellations, date modification or refunds for no shows are permitted and a no refund policy applies. We strongly recommend that you take out travel insurance that covers all eventualities as no refunds or roll overs are offered. This applies to all bookings, including those done by on-line booking agents. No refund for any reason whatsoever will be given once you have checked in. |
| CANCELLATIONS: Direct booking cancellations will only be actioned if requested in writing, via e-mail, sent to mail@boulevardnorth.com.au IF YOU HAVE MADE YOUR BOOKING THROUGH ANY THIRD-PARTY AGENT (ON-LINE AGENTS, TRAVEL AGENTS, AIRLINE, ETC.) ANY CHANGES, CANCELLATIONS, FINANCIAL INFORMATION ETC., CAN ONLY BE DONE DIRECTLY WITH THE AGENT. WE CANNOT CHANGE OR CANCEL ANY THIRD-PARTY BOOKINGS, despite you having received this confirmation or any other communications from ourselves. | |
| Please understand that due to a substantial increase in bank card fraud, any refunds will be processed once our bank and Visa/Mastercard have confirmed that there was no illegal activity on the payment. We apologize for any inconvenience that this delay may cause. | |
| PLEASE NOTE: once you have stayed at Boulevard North and have paid for your accommodation in any way whatsoever, attempting to claim a “CHARGEBACK” will be considered fraud and theft, will be reported to the police and will be dealt with accordingly. Any legal costs to claim this money will be for your account. If you stay…you must pay! | |
| SECURITY DEPOSIT / PRE-AUTH | PRE-AUTH A minimum pre-auth of $300.00 is taken on all bookings to cover any damages, additional cleaning, or lost keys. The bank will automatically release these funds after a period. Please note that by acceptance of this document, you are authorising Boulevard North to make any deductions related to accommodation and other charges from the credit card you have provided us the details for. PLEASE NOTE THAT NO CHECK IN (personal or safe check in) WILL BE ALLOWED UNTIL THIS PRE-AUTH HAS BEEN FULLY PAID. Please refer to the card processing charge above. Please note we do not have any control on the length of time that your bank may take to release these funds to you. All follow ups on your pre-auth must be directed to your bank and not us. Should you not wish to pay this deposit by pre-auth, you may make this payment in cash. Your cash will be re-deposited into the nominated account after the apartment has been checked – this normally takes approximately 3 working days. Pre-auths cannot be made using a tap card, the actual card, with a pin number has to be used in the EFT pos machine. Pre-auth payments cannot be waivered for any reason whatsoever. |
| BANK AND CARD CHARGES | Charges are shown as TUG Australia (Pty) Limited on bank charges and statements. A processing charge is automatically levied on all card payments. Should you not wish to incur this fee, you are welcome to make a direct payment into the following account: Account name: TUG Australia (Pty) Limited Trust Account BSB: 484 799 Account No.: – 607 782 608 REFERENCE; Booking surname. For your booking not to be cancelled automatically by the system, please ensure that all payments paid must be cleared into the bank account 7 days (out of season) and 30 days (in season) prior to your check in date. |
| APARTMENT ALLOCATED | The photographs on the website and on-line booking sites, provide examples of some of the apartments. With over 30 self-owned, individually decorated apartments in the letting pool, it is not possible to show every apartment, therefore apartments and decor vary considerably. Apartments cannot be guaranteed until check in and are randomly allocated by the computerised reservations system. Airconditioning: Please note every apartment is fitted with one air-conditioning unit, generally located in the main living area. |
| CHECK IN | Check in time is between 2pm to 5pm Monday to Friday. Outside of these hours, safe checks in are offered. Please familiarise yourself with the safe check in requirements as stated above. Please advise reception of your expected time of check in. The keys you receive are single entry keys that will open any locked areas at Boulevard North including your apartment. |
| AFTER HOURS CHECK IN | Please park your vehicle in Britannia Avenue, walk up the stairs to the main reception area. On your left, you will see a large silver intercom system. Please follow the instructions on the intercom to link in with our night service. They will take you through the afterhours check in process. The afterhours service will give you a safe code. In the safe, you will find an envelope with your name clearly printed on it. Please remove your envelope only. This envelope will contain 1 key, a copy of the rules and regulations (please read through these) and receipts for payments you have made. Please note that by accepting this key, you are deemed to have legally bound yourself to the terms and conditions of payment and behavior at Boulevard North Holiday Apartments, including the payment and charge backs terms and conditions. ONCE YOU HAVE REMOVED THE KEY FROM THE SAFE, PLEASE ENSURE THAT YOU RE-LOCK THE SAFE. It is a legal requirement that we have a fully completed guest registration form, copies of your ID and bank card. Therefore, please visit Reception, as soon as possible during office hours, to complete the guest registration and to collect the second key for your apartment. If for any reason whatsoever you do not sign the required check in form, this does not in anyway whatsoever waiver your acceptance of the above as they have been shared with you prior to check in. |
| STARTER ITEMS | As self-catering apartments: tea, coffee, milk, sugar, dishwasher, laundry detergents, guest soap and 1 roll of toilet paper are provided on a complimentary basis, to carry you over for your first day’s stay. Thereafter additional items can be purchased from supermarkets in the area. Should you urgently need toilet rolls or other starter pack items, these can be supplied to you at an additional charge. |
| PRE -CHECK IN CHECK | Your apartment has been pre-checked by a staff member. However, should you find something amiss, please do not rectify it, rather let us know and allow us the opportunity to correct it. We can make a difference while you are on-site, but once you have left, we are not able to rectify what may have made you unhappy. |
| UNDERCOVER CAR PARKING | 1 car park is allocated per apartment and is allocated according to your apartment number. Please ensure that you provide reception with your car registration number. A maximum height clearance of 2.1 meters is provided. You may only utilise the car park allocated to you; no exceptions allowed. Cars illegally or improperly parked will be towed away at the expense of the owner of the vehicle. Please remember that as a private parking facility we do reserve the right to have illegally parked vehicles towed and stored at the cost to the vehicle owner. You may not allow anyone else, for any reason whatsoever, to enter or use this area. |
| VISITORS CAR PARK | Four parking bays are allocated alongside the tennis court and are used on a first come, first served basis. There is 3-hour street parking (during the week) around the complex and across from the soccer fields is unlimited parking. |
| LOST KEYS/LOCK OUT/CALL OUT | Call the after-hour number (1300 364 835) and they will call the relevant person. Please note a fee of $50.00 during office hours and $100.00 after hours is charged for all lock outs and call outs except a genuine emergency. On departure, the number of keys that you have been issued at check-in, must be returned. If this is not done, a new key will have to be ordered immediately at the replacement cost of $ 120.00 for the first key. Should more than one key not be returned, a cost of $ 485.00 for re-keying the apartment, will be levied”. |
| CHECK OUT | CHECK OUT IS BEFORE 10AM on the day of departure. Should you not vacate the apartment by 10am, unless organised in advance, you will be charged an additional day’s fee for any part of the late check out as this has a detrimental effect on our cleaning schedule. If you require a late check out, please discuss this with reception on check in, if possible, this will be organised at an additional fee. However, if another guest is booked into the apartment no leniency on this check out time can be offered. There are two drop boxes for keys, one behind the main reception area and the second one in the carpark, where you exit. Please remember that you need your keys to exit the carpark. |
| CLEANING & LEAVING | All refuse must be taken down to the refuse area in the basement, dishes washed and packed away and the unit left neat and tidy. Failure to return the unit to this condition will result in additional cleaning being necessary. This cleaning is charged out at $100.00 per hour or part thereof, excluding additional cleaning that may be necessary for soft furnishing and will be subtracted off the security (pre-auth) without further notification. If you are staying for 8 days or more, a service clean (change of linen and towels) wipe down of surfaces and floors, is automatically scheduled in the middle of your stay. The cleaners will knock and enter and do the service clean. Should you not require a service clean, please advise reception 24 hours in advance. |
| LINEN AND TOWELS | Apartments are NOT serviced for stays under 8 days. Should you want cleaning or a linen change / additional linen or towels, this can be arranged at an additional charge. Please discuss with reception. |
| BEACH TOWELS | Apartment towels may not be taken to the beach or swimming pool. Towel rental, from Reception, is $5.00 per stay, per towel. |
| MAXIMUM NUMBER OF GUESTS PER APARTMENT | Please note that due to very strict fire and insurance regulations are: |
| 1 bed apartment sleeps 2 people in a queen size bed. 1 additional guest may be accommodated on a roll away/Euro bed at an additional cost of $38.50 per night. | |
| 2 bedroomed apartments sleep 4 people in 1 x queen size bed, 2 single beds. 1 additional guest may be accommodated on a roll away / Euro bed at an additional cost of $38.50 per night. | |
| 3 bedroomed apartment sleeps 6 people in 1 x queen size bed, 4 single beds. 2 additional guests may be accommodated on a roll away / Euro beds at an additional cost of $38.50 per night per guest. | |
| No one may sleep on floors, mattresses, etc. No overcrowding is permitted and cannot be allowed due to fire and insurance regulations. Failure to comply with these regulations will lead to eviction, without any refund been given. An additional cleaning fee will be levied. | |
| MISSING ITEMS | Any missing, lost or broken items from apartments will be charged to your credit card or subtracted from your pre-auth. This includes tv, Foxtel, aircon and blind remotes. |
| RETURN ITEMS | To avoid charges for lost items, please ensure all furniture or items are returned to their original position/unit/area. If any items have been taken to another unit, please return them to the correct unit. Please ensure beach towels, umbrellas. Tennis racquets and any other equipment has been returned. |
| ITEMS LEFT IN THE UNIT | Any groceries or drinks left in apartments are disposed of when cleaning commences. Other items will be recorded under lost property however, we do not accept any liability for items left at Boulevard North. It will be your responsibility to arrange to collect or courier these items, at your cost. We will hold these items for a maximum of three months, thereafter they will be donated to an Op Shop. |
| AFTER HOURS ASSISTANCE | Contact our night-time service by: 1. dialling a 9 from your apartment phone, this line reverts to our night telephone service, so please be patient for them to answer your call. 2. From the intercom outside the front entrance, simply press Reception. 3. From your mobile phone by dialling 1300 364 835 |
| EMERGENCY/ SECURITY/AFTER HOURS NOISE | Call 0491 148 208 or the Broadbeach police on (07) 5581 2800. EMERGENCY: (ambulance, fire, police) 000 |
| In the case of a fire alarm please do not use the lifts. Use the two fire escape staircases to leave the building. Meet at the assembly point and sign-in with the marshal on duty. | |
| SLIPPERY TILES | Tiles and floor covering become slippery when they are wet or covered in sand. For this reason, please ensure you are completely dry and sand free before entering the premises, as no liability can be accepted for any fall or accident that may occur. |
| GUEST DISTURBANCE/ILLEGAL ACTIVITES | Should you be asked to leave for any breach of body corporate by-laws or unruly behaviour, no refund will be given and you will be placed on the area blacklist and refused future bookings. Boulevard North respects and runs in accordance with the laws of Australia, any illegal activity will be reported to the police immediately and without further notice to the guests. Any noise disturbance will result in a $450.00 security call out fee being levied. All noise must cease by 9pm. We have a very strict NO PARTY policy. This includes but is not limited to: stag, hens, bridal, etc. We do not have the facilities to host “Schoolies”. If for any reason you break any of the complex’s rules and regulations, you will be asked to immediate vacate and you will forfeit the full amount of your stay. NO OVERCROWDING IS ALLOWED IN APARTMENTS. We encourage guests to enjoy themselves however, we strongly discourage any illegal activity or bad behaviour. For this reason, we reserve the right to blacklist guests and report any guest involved in any illegal activity, damage to, or misuse the apartments, steal or show undesirable behaviour, to the police and other accommodation providers. |
| INTERCOMS | For safety reasons, we strongly recommend that you go downstairs and physically let your gets in or collect your delivery. You can open the doors by pressing # and 1 on your telephone pad, when you receive the call from the intercom. It is your responsibility to allow in all deliveries and visitors. |
| INTERNAL PHONES | To call another apartment in the building, Dial 2 then the apartment number. If the apartment is a single digit, add a 0 in front of the number example: apartment 7 would be 207 and apartment 13 = 213 For reception dial 9 (office hours only). |
| TV: FOXTEL | Your TV, when switched on, is set on Foxtel TV guide and is set on HDMI2. Use the Foxtel remote to watch these channels and all free to view channels. |
| STREAMING SERVICES | The complex does not offer streaming services. However, many of our apartments do offer smart televisions, so you are welcome to use the smart television in conjunction with your streaming password to watch your chosen streaming service. Please ensure that when you leave, you remove your passwords to stop others utilising your service. |
| INTERNET/WIFI | In your apartment is a modem. You will find the username and password on the front and back of this modem. This system allows a maximum of 8 devices to be connected at any one time. Please ensure you copy the password correctly. |
| SMOKING POLICY | Please note that the entire complex is a non-smoking zone, any smoking or vaping in units, on balconies or in any common areas will result in a $850.00 smoke cleaning fee being levied, for immediate payment and may result in eviction without any refund being offered. |
| POOL, SPA, SAUNA & TENNIS COURT, BBQ | ARE OPEN FROM 7.30AM TO 9.00PM. Children must always be under ADULT supervision. Jumping, diving, or somersaulting into the pool is strictly prohibited. Use of any glass containers or glass in any form whatsoever in the pool, spa and sauna areas is strictly forbidden. Please be considerate of others when using common facilities. These facilities may not be used before 7.30am or after 9pm. PLEASE CLEAN UP AFTER YOURSELF, CLEANING MATERIALS FOR THE BBQ AREA ARE IN THE CUPBOARD UNDER THE BBQ GRILL. |
| BALCONIES | Under no circumstance may ANY washing, towels, swimming costumes or any other item be hung on balconies, rails or drying racks placed on the balconies. Please use driers provided in the apartment. |
| EQUIPMENT | The complex loans out a variety of equipment: tennis rackets, boogie boards, rain & sun umbrellas, beach chairs, etc. Please enquire at reception. PLEASE ENSURE THAT ALL EQUIPMENT LOANED OR HIRED IS RETURNED TO THE PLACE IT WAS TAKEN FROM. |
| PETS/ANIMALS | May not be brought onto the premises without the PRIOR written consent of the Body Corporate. Any guest housing an authorised pet will be charged a $850.00 pet clean on departure, for immediate payment. |
| ENTRY | Only humans are allowed to access the apartments from the ground floors: pool and reception entrances. The basement must be used for everything else: pets, bicycles, luggage, shopping, surf boards, skateboards, scooters, roller skates, etc. PLEASE ENSURE THAT YOU ARE 100% DRY AND SAND FREE PRIOR TO ENTERING THE BUILDING AND LIFTS. BOULEVARD NORTH IS A SECURE ENVIRONMENT FOR EVERYONE, PLEASE DO NOT ALLOW ENTRY TO ANYONE YOU DO NOT KNOW, THIS APPLIES WHEN YOU ARE ENTERING AT ANY ENTRY POINT. |
| REMEDIAL WORK | As advised by your on-line agent booking site, our website and in this document remedial work is currently been undertaken. This work may result in equipment noise. Balconies and amenities may be closed between 8 am to 3.30 pm Monday to Saturday. If the team is on site on a Saturday, they carry our work that does not create noise. Unfortunately, this work does cause additional dust and dirt. The work has now progressed to only being on the far south/west side of the building and does not have a hugely detrimental effect on the ocean facing and 1 bedroomed apartments. This work should be completed by mid-May 2023. |
| THEME PARKS AND TOURS | In your apartment you will find a WHERE TO GO QR code. This offers you info about restaurants, tours and what to do in the area. In addition to this and in order to ensure that you experience the very best that the Gold Coast has to offer, we have teamed up with Experience Oz to bring you the best day tours, attractions, activities, theme park tickets, cruises, water sports, whale watching and things to do on the Gold Coast. All with a best price guarantee and NO booking fees! Simply book your trips via this link – https://bnha.experienceoz.com.au/en/gold-coast |
| RESPONSIBILITY | We understand and apologise that the above list is onerous, however we are legally bound to make you aware of all compliance matters. Please be advised that the person who has booked the apartment is solely responsible to ensure that anyone within the apartment at any times complies with the above. By booking and checking in at Boulevard North Holiday Apartments, you have agreed to all the above, including the payment, additional charges should there be any and chargeback terms and accept personal responsibility for paying the bill. |