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Policies of Boulevard North
Please read our terms & conditions before booking
Please note all photographs and videos show a range of apartments and views on offer at Boulevard North. As all apartments are privately owned, décor and interiors vary. Apartments are on different floors and in different positions.
| OFFICE HOURS | Monday to Friday: 9.00 am to 5 pm Saturday: 9 am – 12 noon Sunday and public holidays: closed |
| PRIVACY AND RESPONSIBILITY | To protect your privacy, the booking can only be discussed with the person that holds the booking. The name of the booking, bank card and ID document, must all match. Access to the apartment can only be offered to the person holding the booking. Should other guests wish to check in before the main guest, permission must be given by the main guest, via e-mail, sent to mail@boulevardnorth.com.au at least 24 hours in advance of check in. |
| The person whose name the booking is in, is solely responsible for ensuring that an invitee/guest/family member/friend, complies with the below terms and conditions of entry. This person will be held responsible for non-compliance, any illegal activities and costs that may take place / be incurred. | |
| THE NAME OF THE BOOKING, CREDIT CARD AND ID DOCUMENT MUST ALL MATCH WITH THE PHOTO ON THE ID DOCUMENT MATCHING THE PERSON CHECKING IN. If you have been authorised to use someone else’s card for payment, you must, prior to payment being taken, complete the bank card authorisation form (please contact our reception and they will e-mail this form to you). | |
| PAYMENT, CANCELLATION, REFUND POLICY, AND CHARGEBACKS | PAYMENT for all accommodation must be made in full before arriving at Boulevard North in line with the below. Payment will be taken from the card that you have provided the details for. No deposits are taken, however, please familiarise yourself with our payment policy: PEAK SEASON: DECEMBER, JANUARY, EASTER AND ALL SCHOOL HOLIDAYS, must be fully paid 30 days prior to check in date. LOW SEASON: DIRECT BOOKINGS must be paid in full 7 days prior to check in date and ON-LINE BOOKINGS must be paid 14 days prior to check in date. All bookings need to have bank card details for the pre-auth security deposit. The system will automatically cancel any bookings that do not meet the above payment criteria, without further notice. Once payment has been taken, no cancellations, date modifications or refunds are permitted, and a no refund policy applies. We strongly recommend that you take out travel insurance that covers all eventualities as no refunds or roll overs are offered. This applies to all bookings, including those done by on-line booking agents. No refund for any reason whatsoever will be given once you have checked in. |
| CANCELLATIONS: Direct booking cancellations will only be actioned if requested in writing, via e-mail, and within the cancellation period, sent to mail@boulevardnorth.com.au IF YOU HAVE MADE YOUR BOOKING THROUGH ANY THIRD-PARTY AGENT (ON-LINE AGENTS, TRAVEL AGENTS, AIRLINE, ETC.) ANY CHANGES, CANCELLATIONS, FINANCIAL INFORMATION ETC., CAN ONLY BE DONE DIRECTLY WITH THE AGENT. WE CANNOT CHANGE OR CANCEL ANY THIRD-PARTY BOOKINGS, despite you having received this confirmation or any other communications from ourselves. | |
| Please understand that due to a substantial increase in bank card fraud, any refunds will be processed once our bank and Visa/Mastercard have confirmed that there was no illegal activity on the payment. We apologize for any inconvenience that this delay may cause. | |
| PLEASE NOTE: once you have stayed at Boulevard North and have paid for your accommodation in any way whatsoever, attempting to claim a “CHARGEBACK” will be considered fraud and theft, will be reported to the police and will be dealt with accordingly. Any legal costs to claim this money will be for your account. If you stay…you must pay! | |
| SECURITY DEPOSIT / PRE-AUTH | PRE-AUTH SECURITY DEPOSIT: A minimum pre-auth of $ 300.00 is held on all bookings to cover any damages, additional cleaning, or lost keys. The bank will automatically release these funds after a period. Please note that by acceptance of this document, you are authorising Boulevard North to make any deductions related to accommodation and other charges from the credit card you have provided us the details for. PLEASE NOTE THAT NO CHECK IN (personal or safe check in) WILL BE ALLOWED UNTIL THIS PRE-AUTH HAS BEEN FULLY PAID AND PHOTO ID RECEIVED. Please refer to the card processing charge above. Please note we do not have any control on the length of time that your bank may take to release these funds to you. All follow ups on your pre-auth must be directed to your bank and not us. Should you not wish to pay this deposit by pre-auth, you may make this payment in cash. Your cash will be re-deposited into the nominated account after the apartment has been checked, which takes approximately 3 working days. Pre-auth security deposits cannot be made using a tap card, the actual card, with a pin number has to be used in the EFT pos machine. Pre-auth security deposits cannot be waivered for any reason whatsoever. |
| BANK AND CARD CHARGES | Charges are shown as TUG Australia (Pty) Limited on bank charges and statements. A 3 % processing charge is automatically levied on all card payments. Should you not wish to incur this fee, you are welcome to make a direct payment into the following account: Account name: TUG Australia (Pty) Limited Trust Account BSB: 484 799 Account No.: – 607 782 608 REFERENCE: Full name and surname matching booking name. For your booking not to be cancelled automatically by the system, please ensure that all payments must be cleared into the bank account 7 days (out of season) and 30 days (in season) prior to your check in date. |
| APARTMENT ALLOCATED | The photographs on the website and on-line booking sites, provide examples of some of the apartments. With over 35 self-owned, individually decorated apartments in the letting pool, it is not possible to show every apartment, therefore apartments and decor vary considerably. Apartments are allocated by the computerised reservations system so, no apartment, or level, can be guaranteed until check in. |
| CHECK IN | Check in time is between 2pm to 5pm Monday to Friday. Outside of these hours, safe check-ins are offered. Please familiarise yourself with the safe check in requirements as stated above. Please advise reception of your expected time of arrival. The keys you receive are single entry keys that will open any locked common areas at Boulevard North, including your apartment. |
| AFTER HOURS CHECK IN | Please park your vehicle in Britannia Avenue, walk up the stairs to the main reception area. On your left, you will see a large silver intercom system. Please follow the instructions on the intercom to link in with our after-hours service. They will take you through the after-hours check in process. The after-hours service will give you a safe code. In the safe, you will find an envelope with your name clearly printed on it. Please remove your envelope only. This envelope will contain 1 key, a copy of the rules and regulations (please read through these). Please note that by accepting this key, you are deemed to have legally bound yourself to the terms and conditions of payment and behaviour at Boulevard North Holiday Apartments, including the payment and charge backs terms and conditions. ONCE YOU HAVE REMOVED THE KEY FROM THE SAFE, PLEASE ENSURE THAT YOU RE-LOCK THE SAFE. It is a legal requirement that we have a fully completed guest registration form, copies of your ID. Therefore, please visit Reception, as soon as possible during office hours, to complete the guest registration and to collect the second key for your apartment. If for any reason whatsoever you do not sign the required check in form, this does not in anyway whatsoever waiver your acceptance of any terms and conditions, as they have been shared with you prior to check in. |
| STARTER ITEMS | As self-catering apartments, tea, coffee, milk, sugar, dishwasher, laundry detergents, guest soap and 2 rolls of toilet paper per bathroom, are provided on a complimentary basis, to carry you over for your first day’s stay. Thereafter, additional items can be purchased from supermarkets in the area. Should you urgently need toilet rolls or other starter pack items, these can be supplied to you at reception for an additional charge. |
| PRE -CHECK IN CHECK | Your apartment has been pre-checked by a staff member. However, should you find something amiss, please do not rectify it, rather let us know and allow us the opportunity to correct it. We can make a difference while you are on-site, but once you have left, we are not able to rectify what may have made you unhappy. |
| UNDERCOVER CAR PARKING | 1 car park is allocated per apartment and is allocated according to your apartment number. Please ensure that you provide reception with your car registration number. The maximum height clearance is 2.1 metres. You may only utilise the car park allocated to you; no exceptions allowed. Cars illegally or improperly parked may be towed away at the expense of the owner of the vehicle. Please remember that as a private parking facility we do reserve the right to have illegally parked vehicles towed and stored at the cost to the vehicle owner. You may not allow anyone else, for any reason whatsoever, to enter or use this area. |
| VISITORS CAR PARK | Four uncovered parking bays are allocated alongside the tennis court and are used on a first come, first served basis. There is a 3-hour street parking limit (during the week) around the complex. |
| LOST KEYS LOCK OUTS CALL OUTS | Call the after-hours number (07 5559 3060) and they will call the relevant person. Please note a fee of $50.00 during office hours and $100.00 after hours is charged for all lock outs and call outs. On departure, the number of keys that you have been issued, must be returned. If this is not done, a new key will have to be ordered immediately at a cost of $ 125.00 for the first key, but should both keys not be returned, a charge of $ 450.00 will apply. |
| CHECK OUT | CHECK OUT IS BEFORE 10 AM on the day of departure. Unless arranged in advance, should you not vacate the apartment by 10 am, you will be charged an additional fee. Should you require a late check out, please discuss this with reception on check in, and if possible, this will be organised at an additional fee. If however another guest is booked into the apartment you are vacating, no leniency on the check out time can be offered. There are two drop boxes for keys. One is located at the back of the main reception, and the second in the carpark, where you exit. Please remember that you need your keys to exit the carpark. |
| CLEANING & LEAVING | All refuse must be taken down to the refuse area in the basement, dishes washed, dried and packed away, and the unit left neat and tidy. Failure to return the unit to this condition will result in additional cleaning being necessary. This cleaning is charged out at $ 100.00 per hour or part thereof, excluding additional cleaning that may be necessary for soft furnishing. These charges will be deducted from the security (pre-auth) without further notification. If you are staying for 8 days or more, a service clean, is automatically scheduled in the middle of your stay. This will involve a change of linen and towels, and a wipe down of countertops and floors. The cleaners will knock and enter and do the service clean. Should you not require the service clean, please advise reception 24 hours in advance. |
| LINEN AND TOWELS | Apartments are NOT serviced for stays under 8 days. Should you want cleaning or additional linen or towels, this can be arranged at an additional charge. Please discuss this with reception. |
| BEACH TOWELS | Apartment towels may not be taken to the beach or swimming pool. Towel rental, from reception, are $5.00 per stay, per towel. |
| MAXIMUM NUMBER OF GUESTS PER APARTMENT | Due to very strict fire and insurance regulations, please note the following: |
| 1-bedroom apartments sleep 2 people in 1 x queen size bed. 1 additional guest may be accommodated on a roll away bed at an additional cost of $ 60.00 per night. | |
| 2-bedroomed apartments sleep 4 people in 1 x queen size bed, and 2 x single beds. 1 additional guest may be accommodated on a roll away bed at an additional cost of $ 60.00 per night. | |
| 3 bedroomed apartment sleeps 6 people in 1 x queen size bed, and 4 x single beds. 1 additional guest may be accommodated on a roll away bed at an additional cost of $ 60.00 per night. | |
| No one may sleep on floors, mattresses, etc. No overcrowding is permitted and cannot be allowed due to fire and insurance regulations. Failure to comply with these regulations will lead to eviction, without any refund been given. An additional cleaning fee will be levied. | |
| MISSING ITEMS | Any missing, lost or broken items from apartments will be charged to your bank card or deducted from your pre-auth. This includes missing or damaged TV, Foxtel, aircon and blind remotes. |
| RETURN ITEMS | To avoid charges for lost apartment items, please ensure that all furniture or items are returned to their original position. If any items have been taken to another unit, please return them to the correct unit. Please ensure beach towels, umbrellas, tennis racquets and any other equipment has been returned. |
| ITEMS LEFT IN THE UNIT | Any groceries or drinks left in apartments will be disposed of when cleaning commences. We accept no responsibility whatsoever for lost property or for items left at Boulevard North. It will be your responsibility to arrange collection or courier of these items, at your cost. We will hold these items for a maximum of one month, after which they will be donated to charity. |
| AFTER HOURS ASSISTANCE | Contact our after-hours service by: 1. Dialling 9 from your apartment phone – this line reverts to our night telephone service, so please be patient for them to answer your call. 2. From the intercom outside the front entrance, dial 100#. 3. From your mobile phone, call 07 5559 3060. |
| EMERGENCY SECURITY | EMERGENCY: (ambulance, fire, police) call 000 Broadbeach Police Station can be reached on (07) 5581 2800. |
| In the event of a fire, please do not use the lifts. Use the two fire escape staircases to leave the building. Meet at the assembly point and sign-in with the marshal on duty. | |
| SLIPPERY TILES | Tiles and floor covering become slippery when they are wet or covered in sand. For this reason, please ensure you are completely dry and sand free before entering the premises, as no liability can be accepted for any fall or accident that may occur. |
| GUEST DISTURBANCE ILLEGAL ACTIVITIES | Should you be asked to leave for any breach of body corporate by-laws or unruly behaviour, no refund will be given, and you will be placed on the area blacklist and refused future bookings. Boulevard North respects and runs in accordance with the laws of Australia, and any illegal activity will be reported to the police immediately and without further notice to the guests. Any noise disturbance will result in a $ 450.00 security call out fee being levied. All noise must cease by 9 pm. We have a very strict NO PARTY policy. This includes but is not limited to: stag, hens, bridal, parties etc. We do not have the facilities to host “Schoolies”. If for any reason you break any of the complex’s rules and regulations, you will be asked to immediate vacate and you will forfeit the full amount of your stay. NO OVERCROWDING IS ALLOWED IN APARTMENTS. We encourage guests to enjoy themselves however, we do not tolerate any illegal activities or bad behaviour. We reserve the right to blacklist guests and report any guest involved in any illegal activity. Damage to, misuse the apartments, theft, or undesirable behaviour, will be reported to the police and other accommodation providers. |
| INTERCOMS | If you are called from the outside intercom, you can open the reception doors from your apartment by pressing #1 on the apartment phone. It is your responsibility to allow in all deliveries and visitors. For security reasons, we strongly recommend that you go downstairs and physically let your guests in, or collect any delivery |
| ACCESS | |
| INTERNAL PHONES | To call another apartment in the building, dial 2, then the apartment number. E.g. For apartment 7, dial 207 and for apartment 13, dial 213. |
| For reception, dial 9 (office hours only). | |
| TV: FOXTEL | Your TV, when switched on, is set on Foxtel TV guide and is set on HDMI2. Use the Foxtel remote to watch these channels and all free-to- air channels. |
| INTERNET/WIFI | Your apartment has a Wi-Fi/Internet modem. You will find the username and password on the front of the modem. This system allows a maximum of 8 devices to be connected at any one time. Please ensure you copy the password correctly. |
| SMOKING POLICY | Please note that the entire complex is a non-smoking zone. You must not smoke, vape or use e-cigarettes, anywhere on the property. Any smoking or vaping in units, on balconies or in any common areas will result in a $ 850.00 penalty, for immediate payment, and may result in eviction without any refund being offered. |
| POOL, SPA, SAUNA, TENNIS COURT, BBQ | ARE OPEN FROM 7.30 AM TO 9.00 PM. Children must always be under ADULT supervision. Jumping, diving, or somersaulting into the pool is strictly prohibited. Use of any glass containers or glass in any form whatsoever in the pool, spa and sauna areas is strictly forbidden. Please be considerate of others when using common area facilities. These facilities may not be used before 7.30 am or after 9 pm. PLEASE CLEAN THE BBQ AREA AFTER USE. CLEANING MATERIALS FOR THE BBQ AREA ARE IN THE CUPBOARD UNDER THE BBQ GRILL. |
| BALCONIES | Under no circumstance may ANY washing, towels, swimming costumes or any other item be hung on balconies, rails or drying racks placed on the balconies. Please use driers provided in the apartment. |
| EQUIPMENT | The complex loans out a variety of equipment: tennis rackets & balls, boogie boards, umbrellas. Please enquire at reception. PLEASE ENSURE THAT ALL EQUIPMENT LOANED IS RETURNED TO THE PLACE IT WAS TAKEN FROM. |
| PETS/ANIMALS | Pets, birds or animals, may not be brought onto the premises without the PRIOR written consent of the Body Corporate. Any guest housing an authorised pet will be charged a $ 850.00 pet cleaning fee on departure, for immediate payment. |
| ENTRY | Only humans are allowed to access the apartments from the ground floors via the pool, BBQ area and reception entrances. The basement must be used for everything else: pets, bicycles, surf boards, skateboards, scooters, roller skates, etc. PLEASE ENSURE THAT YOU ARE 100 % DRY AND SAND FREE PRIOR TO ENTERING THE BUILDING AND LIFTS. BOULEVARD NORTH IS A SECURE ENVIRONMENT FOR EVERYONE, PLEASE DO NOT ALLOW ENTRY TO ANYONE YOU DO NOT KNOW. THIS ALSO APPLIES WHEN YOU ARE ENTERING AT ANY ENTRY POINT. |
| THEME PARKS AND TOURS | In your apartment you will find a WHERE TO GO QR code. This offers you information about restaurants, tours and what to do in the area. In addition to this and to ensure that you experience the very best that the Gold Coast has to offer, we have teamed up with Experience Oz to bring you the best day tours, attractions, activities, theme park tickets, cruises, water sports, whale watching, and things to do on the Gold Coast. All with a best price guarantee and NO booking fees! Simply book your trips via this link – https://bnha.experienceoz.com.au/en/gold-coast |
Once you are on-site please remember: IF
YOU ARE HAPPY TELL THE WORLD, IF NOT – PLEASE TELL US WHILE YOU ARE ON SITE SO
WE CAN REMEDY THE CHALLENGE, SO YOU CAN THEN TELL THE WORLD! There is very
little we can do to enhance your experience at Boulevard North once you have
left the complex. Please do not take remedial
action yourself, rather allow us to rectify the matter. For cleaning matters, it is important that the
cleaning contractors are giving the opportunity to see and rectify the matter
themselves.
Moisture, streaky windows and rust are
unfortunately the price that is paid for being so close to the ocean. Changing
of apartments is not always possible due to other bookings. Please understand our building is over
40-years old.
Wishing you a stay at Boulevard North that
is filled with love, laughter, fun, sun, and pure joy.
GREAT HOLIDAY VIBES ONLY!
Team Boulevard North